Med Plug RX, LLC
Effective Date: May 1, 2026
Last Updated: May 6, 2026
Introduction
At Med Plug RX, LLC (“Med Plug,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, maintain, disclose, and safeguard your information when you access our website, web portal, and related services (collectively, the “Services”).
Our Services may include:
- Secure information collection
- Communication between patients and providers via SMS and MMS
- Electronic prescribing services
- Healthcare support tools
- Account management and customer support
This Privacy Policy applies to all personal information collected through our Services.
“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to an individual.
Certain information collected through the Services may qualify as:
- “Health Information”
- “Protected Health Information” (“PHI”)
- Other regulated healthcare data under applicable federal or state laws
Accordingly, Med Plug intends to comply with all applicable privacy and security laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable.
By accessing or using our Services, you acknowledge that you have read and agree to this Privacy Policy.
If you do not agree with this Privacy Policy, please do not access or use the Services.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will become effective immediately upon posting the revised policy on our website.
When material changes are made, we may also notify you by email or through the Services.
Your continued use of the Services after any updates constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Med Plug RX, LLC
[email protected]
Please do not send sensitive medical or confidential information through unsecured email communications.
Information We Collect
Personal Information
We may collect personal information including:
- Full name
- Date of birth
- Phone number
- Email address
- Mailing address
- Driver’s License/ID Number
- Driver’s License/ID Issuing State
- Payment information
- Account login credentials
We collect this information to create and manage your account, provide Services, process transactions, and communicate with you.
Health Information
If you use healthcare-related Services, we may collect:
- Medical history
- Symptoms and conditions
- Allergies
- Prescription information
- Provider communications
- Treatment-related information
This information is collected solely for purposes related to the Services and healthcare operations.
Payment Information
If you make purchases or payments through the Services, we may collect:
- Billing address
- Payment card information
- Bank account information
- Transaction details
Payment information may be processed through secure third-party payment processors.
Technical and Device Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device identifiers
- Operating system
- Internet service provider
- Pages viewed
- Usage activity and timestamps
This information helps us improve performance, maintain security, and optimize user experience.
How We Use Your Information
We may use your information to:
- Provide and operate the Services
- Process transactions
- Communicate with you
- Provide customer support
- Improve platform functionality
- Maintain security and prevent fraud
- Comply with legal obligations
- Enforce our Terms of Service
We only use information as permitted by applicable law.
Sharing of Information
We do not sell your personal information.
We may share information with:
- Healthcare providers and pharmacies
- Payment processors
- Technology and hosting providers
- Customer support vendors
- Legal or regulatory authorities when required by law
- Professional advisors such as attorneys or accountants
All third parties receiving personal information are required to maintain appropriate confidentiality and security protections.
Data Security
Med Plug uses commercially reasonable administrative, technical, and physical safeguards to protect personal information.
However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and securing their devices.
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Authenticate users
- Maintain secure sessions
- Improve website performance
- Analyze platform usage
You may disable cookies through your browser settings, though some portions of the Services may not function properly.
Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict or object to processing
- Request data portability
- Withdraw consent where applicable
Requests may be submitted to:
[email protected]
Children’s Privacy
The Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (“CCPA”) and related laws.
California residents may request information regarding disclosure of personal information by contacting us at:
[email protected]
Nevada Residents
Nevada residents may contact us regarding applicable opt-out rights under Nevada law.